I just joined an exchange today on LinkedIn, about training and making it measurable.¬† A couple of us, like Ceil Tilney and I, agree that holding yourself accountable in front of the client brings the best results.¬† I also believe it’s good for business in a customer-focused world.¬† This was my last post @Ceil, with some minor changes for context here:
Ceil, you and I see eye-to-eye!¬† Good post.¬† Thanks.¬† You say, it’s a hard adjustment (to hold yourself measurable and accountable), but an important one.¬† I would also say, “It’s¬†a profitable one.”
As a¬†sales consultant and trainer, I¬†often advise my clients¬†that they would be well served to define success at the beginning of project/solution¬†and measure through to the end; to, yes, be held accountable voluntarily.
This will focus you on providing real value during the project¬†and it will give you tangible metrics to¬†demonstrate¬†your value.¬† This in turn¬†will:
- strengthen your relationship with the customer;
- help you improve for round 2 (acknowledging the imperfections of round 1 not only helps you improve, it shows self-confidence!); and
- give you measurable case studies to sell your services to other/future prospects!
It’s good business to hold yourself measureable and accountable!
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