If you try to close a sale in a first visit to a new prospect, you'll probably close the door and not get back in. Ever. In the Brave New...
Continue Reading →Seduce, Engage & Win Customers’ Hearts
Four Action Points For Achieving Big Goals in 2011
Happy New Year! I'm going to write great things this year, because I'm a writer. What are you going to achieve in 2011? What are...
Continue Reading →Making a New Year’s Toast – Five Tips From TJ Walker
TJ Walker is a great resource on public speaking and media training. Yesterday he posted a timely piece on making a New Year's toast. Much...
Continue Reading →The Power of Storytelling: Merry Christmas
I'm acutely aware that Christmas is not the only holiday the world celebrates this time of year. I'm lucky, perhaps blessed, to have a...
Continue Reading →Sales Advice to Retailers: Take The Money and (Let Me) Run!
It happens every day, especially before Christmas. Customers stand in line waiting to pay, as the cashier...
Continue Reading →Driving in Snow: Seven Tips From An Ol’ Sales Guy
What a snowy hit we're taking here in the Alpine region of Europe this week. As bad as it often gets here, I grew up with worse snow in Upstate...
Continue Reading →A (Competitive) Christmas Story
Once upon a time, in a far-off isolated marketplace, there was a cutting-edge advertising agency with happy clients and strong profits. Just...
Continue Reading →Customer Service: Let-Down in Luxurious Luzern
This weekend I attended one of my networking community's Christmas parties at one of Luzern's more established upscale hotels. The...
Continue Reading →Drive Like You Mean Business
Last week I was driving home from work... along my normal route... within my local community... minding my own business. Something...
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