Seduce, Engage & Win Customers’ Hearts

A Leader With Cojones!

A Leader With Cojones!

I've got a very special place in my heart for King Juan Carlos of Spain. That's where leaders touch us the most, in the heart. Sometimes they...

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Twitter Forces You To Think Like An Editor

Twitter Forces You To Think Like An Editor

I've never, ever regretted starting my career in journalism. The Newhouse School of Public Communications at Syracuse drilled some solid lessons...

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Do Your Customers Feel The Love?

Do Your Customers Feel The Love?

  This is a story about Alex.   I love Alex.  No, not in the biblical sense.  First of all, he's too masculine for me.  I love...

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Motivating Your Sales Team: Values vs. Beliefs

Motivating Your Sales Team: Values vs. Beliefs

  Motivating For Performance is one of the fundamental issues facing supervisors and leaders in the Brave New World, and nowhere is...

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Play It Again, Salesman Sam

Play It Again, Salesman Sam

  I was at a client's company offsite recently, with over 200 employees brought in from around the world. The first two days of the...

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International Bridges To Justice at WEF, Davos 2011

I had the the good fortune of facilitating a short workshop at this year's World Economic Forum in Davos over the weekend, for a private...

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Positioning Matters, Even For Violinists

Positioning Matters, Even For Violinists

  A friend sent me this photo with a short story this week. I read it and saw some conclusions, but to me, it reinforced the importance of...

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Twitter: When “Thank You” Really Means “I’m Great”

Twitter: When “Thank You” Really Means “I’m Great”

  My mother taught me to always say "thank you." So it's hard for me to say, "Don't say 'thank you'."  (Sorry Mom!)   And sorry...

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Customer Focus, As Seen By Henry Ford

Customer Focus, As Seen By Henry Ford

    "It is not the employer who pays the wages.  Employers only handle the money.  It is the customer who pays the wages." -...

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Advancing The Sale: Three Follow-Up-Points

Advancing The Sale: Three Follow-Up-Points

I received some great comments last week about the next step, or advance -- a few by email and one posted by Leo.  (Thanks, Leo!)  No Advance...

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